Synopsis
In the only podcast dedicated to the Subscription Economy, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue.More on succeeding in the Subscription Economy at https://www.zuora.com/podcast
Episodes
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![CS Radio #5: The Science of Customer Relationships]()
CS Radio #5: The Science of Customer Relationships
22/01/2015 Duration: 24minEd Powers from Service Excellence Partners joins to discuss how the science of human relationships impacts your customer churn rate, and why you don't need a degree in psychology to build better customer relationships.
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![CS Radio #4: Marketing and Customer Success: Friends or Foes?]()
CS Radio #4: Marketing and Customer Success: Friends or Foes?
16/01/2015 Duration: 20minMeg Murphy, CMO of BigCommerce, joins us to talk about delighting customers at high volumes, whether to put more stock in customer usage data or survey responses, and why marketing should be the customer success team's best friend.
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![CS Radio #3: Want Customer Success? First Figure Out Training.]()
CS Radio #3: Want Customer Success? First Figure Out Training.
14/01/2015 Duration: 21minBill Cushard from ServiceRocket joins us to explain what makes for great customer training, what Cloudera and Hubspot are doing right, dealing with hecklers, and whether training is ever a "bad word".
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![CS Radio #2: Customer Success Traps and How to Escape Them]()
CS Radio #2: Customer Success Traps and How to Escape Them
09/01/2015 Duration: 22minRachel and Tom discuss Surprise churn, "Old School" CEOs, Customer/Product misfits and other common traps that Customer Success teams fall victim to. Plus some ideas for how to avoid them.
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![CS Radio #1: So You Want To Build A Customer Success Team]()
CS Radio #1: So You Want To Build A Customer Success Team
04/01/2015 Duration: 18minIn this episode, Frontleaf co-founders Tom Krackeler and Rachel English talk about building their first customer success team from scratch, and some tricks for getting it right.
