Ai: Irl

Directors and VPs come to him all the time with a unique problem: CIOs and CTOs handed them a budget for new technology. "Spend this money on AI and machine learning." The budget isn't the issue. The problem is knowledge. Between all the hype and press releases, where does a business start putting their AI and machine learning dollars to leverage actual growth? John Ragsdale provides a few phenomenal launching points. He works at TSIA as Distinguished Researcher and VP of Research and Service Technology. Formerly, he was a Research Director at Forrester Research and Research Director for Giga Information Group. He knows his stuff. He came on the AI: In Real Life podcast to discuss a new report that TSIA recently released on AI in business.

Is AI the savior or the death knell for CX? Micah Solomon, a customer service consultant, keynote speaker, and author, came on the AI:IRL podcast to discuss building great customer experiences using AI.

Ultimately a product is only as good as its usability. The UX/UI of artificial intelligence is vitally important. With so many directions to explore, what are the areas that actually lead to real end-user improvement? On this episode of AI: In Real Life we invited Kat Dykes to share how her team at Asurion is developing chatbots to create a seamless claims process conversation. Kat's a Senior UX Designer with over a decade UX experience, contracting for Levi's, Charles Schwab, Blue Bottle, EnChroma, and several others. On this episode, she gave us an inside peek into the world of UX design. Along the way, she also cracked upon AVA — Asurion Virtual Assistant.

AI: In-Real-Life is a podcast dedicated to democratizing artificial intelligence for today's fastest growing companies. Whether you're looking to learn from actual implementers and industry experts using the latest AI software to enhance every potential customer's experience, or simply hear about making AI more accessible to a broader market, this is the podcast for you. Each episode features topics like: customer engagement, employee support, chatbots, natural language processing, data intelligence software, knowledge base, intuitive platforms, omni-channel engagement, live chat software, customer experience, customer service, customer interactions, deep learning, and more.

People are starting to realize how big a problem poor AI and chatbot design is. The end results companies design is often a terrible user experience. There's a lack of understanding natural language design. Everyone stands to gain from chatbots that can control conversations and solve problems all while keeping the user engaged and feeling great about the interaction. This is where Hans van Dam's expertise comes in. Hans is the managing director of Robocopy and founder of The Conversational Academy. His company is changing the way AI interacts with customers by putting first thing first: natural language design. And The Conversational Academy exists to train designers in this skill. Whether you're a UX designer, a copywriter, or a product owner, this episode's for you. This post is based on a podcast with Hans van Dam from Robocopy. To hear this episode, and many more like it, you can subscribe to AI: In Real Life. If you don't use iTunes, you can find all the episodes here.