Hitenter: Stories From The Inbox

Inspired by Google’s “undo send” feature, we explored a few situations that touch on the human desire to undo something. Like, how does a company undo organizational memory loss? Or how do email marketers undo a very public mistake? We even asked a few of our colleagues at Return Path to tell us about their undo nightmares. Our guests include: Professor Mark Ackerman, Justine Jordan, and Jessica Best.