Empowered Patient Podcast

Cindy Gaines is Chief Clinical Transformation Officer at Lumeon, a clinical workflow automation company. While standard practices are often in place in a healthcare setting, leadership is often surprised at the variations in execution and the opportunities for automation. The goal is to use technology to extend the providers' practice and serve the patients in a familiar, convenient fashion. Cindy elaborates, "As much as we think we have standardized workflows today, I will talk to leaders who are like, "Oh, this is how we do it." And when you talk to the front lines, "How do you do this work? " you find a lot more variation out there than expected by the leadership team. So, that's sometimes where the consulting part of this company comes in. Some people think we're much more standardized than we are, and that's the opportunity to take those standardized workflows and make them easier for the teams to follow. It's this gap between clinical intent and clinical execution." "So when you think foundationally a