Smart Agency Masterclass With Jason Swenk: Podcast For Digital Marketing Agencies

Turning One-Off Clients into Repeat Business | AskSwenk | Ep #181

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Synopsis

If you're struggling to transition one-off project clients into repeat business or retainer clients, this episode is for you. Learn how you can scale your agency by getting clients to stop viewing you as a commodity. {0:33} Geoff asked:  “How do you ensure that your clients come back for repeat business?..." "In my content management business, we start new clients off on a trial project, followed by one month's content. If they like all of that (and they do in 90+% of cases), we set up an arrangement whereby they order content from us every month. We've experimented with a lot of different writing services: blogs, landing pages, sales emails, product descriptions, direct response copy - even translation services this week. The service that people come back for month after month is blog posts. There is a constant need for content, and this is a market we get a lot of repeat business from. The problem I'm having right now is that clients are very sluggish when it comes to reordering content at the beginning of