Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA. Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for customer support and success! Generative AI has ushered in a new-era for customer support and they help businesses scale their customer support at a fraction of the cost using Gleen AIIn this episode, Ashu and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #237 Highlight Reel:**1. How Generative AI/ML is changing the customer landscape rapidly 2. Equipping your customer facing team with "agent-assist" solutions 3. What we can all learn about AI from Meta, Amazon, Google & others4. Educating