Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. Sharath is the Co-Founder at Sanas.AI and Observe.AI. He's also a General Partner at Carya Venture Partners.Sanas' technology is designed to revolutionize communication by giving multilingual speakers a choice when it comes to how they communicate. It's a step towards empowering individuals, advancing equality, and deepening empathy with your customer facing agents & your customers.In this episode, Sharath and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Sharath and his team at Sanas.ai think through on a daily basis to build world class customer experiences. **Episode #233 Highlight Reel:**1. Building technology to improve the lives of 16+ million call center agents globally 2. Foc