Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees. In this episode, Kristi and Adrian chat through some of the speakers, presenters, vendors, technology & the genuine "yammering" that we are hearing at Customer Contact Week 2024. **Episode #230 Highlight Reel:**1. How generative AI is changing every business in the world 2. Common issues with customer center leaders in 2024 3. Hot new solutions & tools to watch out for in the near future  4. Ideas for coaching & training your customer facing staff 5. The future of CX & customer success is here  Huge thanks to Kristi for coming on The CXChronicles Podcast and featuring her work and efforts i