Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #220 we  welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI Mentor based in Melbourne, Australia. Simon is a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience.He's also the author of the book The AI Empowered Customer Experience & the host of The CXII Podcast, please see the links below. In this episode, Simon and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #220 Highlight Reel:**1. Lessons and learnings from being in the CX & contact center space for 35+ years 2. Leveraging AI to transform your customer support & success teams into superheros 3. How the largest contact centers in the world leverage technology, AI &