Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #214 we  welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia. Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide. Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe. Spanning over 190 countries, SMS messages and notifications are delivered via hundreds of mobile carriers and partners directly to people - the customers. Messente's clients come from a wide range of industries and include FinTechs, banks, package delivery/logistics companies, hotels, retail chains and consumer brands.In this episode, Uku and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #214 Highlight Reel:**1. Started as SDR 8 y