Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York. Omniconvert partners with their clients to help them with unlocking their data to help drive customer growth and acquisition. Their core focus is all around increasing LTV and finding actionable insights to add value and help them scale into the future.  In this episode, Valentin and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #195 Highlight Reel:**1. Leveraging amazing customer experiences to fuel your growth & lead generation 2. Diving into your customer and user data daily to drive innovation 3. Measuring and managing the key activities that make your customers happy 4. Getting your employees involved to help author your customer journey 5. Finding your North Star activi