Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands.  MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world.In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.**Episode #193 Highlight Reel:**1. Why investing in your team & employees is the one of the first steps in building world class customer experiences 2. Start bursting your teammates bubbles and be more candid 3.  Why chronicling your history drives innovation & fuels tribal knowledge 4.  Ideas for how you can wrangle process management as you scale 5.  Compartmentalizing your customer & employee feedback to find focus   Huge thanks to Agnese for coming on The CXChronicles Po