Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #191  we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England.  GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase. GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback + helping to drive innovation and optimization on the CX/CS side of your business to help fuel growth.  In this episode, Ivo and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.**Episode #191 Highlight Ree