Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #190  we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH. Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.Impersonal messages lead to bad experiences. That’s why Customer.io uses real-time data to help you deliver the right message, exactly when it’s needed — like sending an event reminder over SMS or the perfect onboarding email. In this episode, Natalie and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.**Episode #190 Highlight Reel:**1. Lessons learned from climbing the ladder from a CSM to a VP of CX 2. Why organizing your customer facing team should be your top priority 3. Identifying where one role ends & th