Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #189  we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR.  Before co-founding Sturdy, a next-gen customer intelligence solution that detects and captures critical signals from everyday customer feedback, Joel served as the Head of Global Sales at Beamery leading enterprise go-to-market teams in the US and UK. In 2009, Joel co-founded Newton Software, a B2B SaaS company headquartered in San Francisco that was acquired by Paycor (2016). Prior, Joel co-founded Gravity Technologies, Inc., a company that owned and operated businesses in the talent acquisition industry. He led this bootstrapped company to be named to San Francisco Business Times' Fastest Growing Companies list in 2005, 2006, 2007, and 2008. In this episode, Joel and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his o