Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #182  we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City.Hark is reimagining Customer Experience. In a world where video has become an integral part of communication, how do we allow for customers to easily send their requests to their favorite brands while delivering the "perfect ticket" to CX teams?Hark does just that in a sophisticated way that opens up a new channel for customers to engage. In this episode, Fran and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.**Episode #182 Highlight Reel:**1. The future of problem tickets & leveraging video to drive feedback & innovation 2. Why CX Leadership positions are incredibly difficult to serve & thrive in 3. Building Asynchronous feedback loops to drive trust &