Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #166 we welcomed Bill Staikos, Senior Vice President of Industry Solutions at Medallia. Medallia is the pioneer and market leader in experience management.  Bill leads the Industry Solutions team globally,  they work each day towards bringing deep domain expertise across industries, and in specialty areas including. Analytics/AI/ML, Employee Experience, Digital and Contact Center to help their clients win through customer & employee experience, no matter their level of maturity.Bill is also the host of the award winning podcast "Be Customer Led" a show that explores how organizations are developing and nurturing customer-led cultures on their journey to create customer and employee experiences that keep their people engaged and coming back for more.In this episode Bill  and Adrian chat through how  Bill has tackled The Four CX Pillars: Team,  Tools, Process & Feedback in his career + he shares some of the tips & tricks