Cx Chronicles Podcast

Hey CX Nation,In episode #160 of The CXChronicles Podcast we welcomed Lisa Marie Fortier, Senior Vice President at Engine Insights based in St.Paul, Minnesota.ENGINE Insights is the research and analytics division of ENGINE, a global, full-service media and marketing services company.  In this episode Lisa Marie and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at Engine Insights as they've built & grown their team & customer portfolio.**Episode #160 Highlight Reel:**1.  Building research & insights focus areas within your growing company   2.  Why every team & role needs to have pliability baked into them  3.  Performing regular tool-kit & utilization audits as you scale4.  Why it's paramount to put "guard rails" around your processes5.  Having an "open-door" policy with your customers from day oneHuge thanks to Lisa Marie for coming on The CXChronicles Po