Cx Chronicles Podcast

Hey CX Nation,In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA. Similar to CXC, Gaurav & his team are on a mission to make the world's companies more customer centric. Involve.ai organizes all customer data and makes it useful to stop customers from leaving and expand them to increase revenue. The magic is in the AI to find signals from all unstructured data and predict churn and expansion from sources like CRM, product usage and behavior data, emails, calls, and support channels.Gaurav and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Involve AI as they've built & grown their business & team.**Episode #154 Highlight Reel:**1. Expanding your team's customer health scoring visibility to grow your business 2.  Building a team focused on collaboration, humility, ownership & intrinsic motivation  3.  The average SMB b