Cx Chronicles Podcast

Hey CX Nation,In episode #142 of The CXChronicles Podcast we dusted off the old CX Weekly Update format (back from popular demand) & chatted through a bunch of year end tips for all of you customer focused business leaders. Adrian chats through a number of ideas around how your team can use The Four CX Pillars: Team,  Tools, Process & Feedback framework to perform your end of year CX/CS audit. This will create tons of fuel and ammo for your 2022 team kick-off and project planning efforts over the next couple of weeks leading up to the holidays.  **Episode #142 Highlight Reel:**1.  Thinking about surveys & collecting customer feedback2.  Response time and getting back to folks quickly3.  Leveraging leadership & executive sponsors to drive customer retention4.  Understanding & building upon customer needs5.  Invest in updated customer journey maps heading into next yearHuge thanks to all of you for following the CXCPodcast each week and being apart of building the "CX Nation" one o