Cx Chronicles Podcast

Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C.Mark has 25+ years of customer experience, customer success and customer focused business leadership experience. Today Mark leads all post-sale customer facing activities including Onboarding, Training and Customer Support at Babel Street.Babel Street makes sense of large tracts of multi-lingual data in near real-time. Babel Street assigns and charts sentiment for social media in over 20 major world languages. Users identify themes, entities, and categories, as well as detect relationships, within the cloud-based platform. Customers may access Babel Street 24/7/365 from any computer, device, or smartphone with an internet connection and a web browser.Mark and Adrian talk with the CXNation about The Four CX Pillars; Team, Tools, Process and Feedback and give the listener a ton of different ideas and insights into how they can build their company through the power of c