Cx Chronicles Podcast

Hey CX Nation,In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. And they do their thing and ship answers back to them, with a smile.In this episode, Gary and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Velodu thinks through on a daily basis to build world class customer experiences.**Episode #246 Highlight Reel:**1. Building expertise in surveys & customer research at massive companies 2. Increasing the speed of growth by customer listening & focus groups 3. Leveraging customer information to drive product & service innovation 4. Customer team building & collecting constant employee feedback 5. Investing in competitive researc