Stay Paid

Are you giving your customers an experience they’ll remember? There’s a big difference between providing basic customer service and creating an exceptional experience that’s truly worth talking about. On this week’s episode of Stay Paid, hosts Josh Stike and Luke Acree are joined by Mike Graziola, the VP of Operations and Client Success for ReminderMedia. Now in his 14th year with the company, Mike shares what he’s learned about providing a customer experience that goes above and beyond. Key Points Get out of the “vendor mindset.” Customers will tell everybody about an amazing experience. Be proactive, not reactive. Get out of the vendor mindset. It’s an uncomfortable truth, but many basic customer service functions are able to be performed by computers. In the face of automation, the professionals who will succeed are the ones who can create a real, emotional connection with customers. When you view each customer interaction as just a transaction, you’re missing a chance to build a lasting, meaningful rela