Team Building Podcast

To get ahead and stay at the top in real estate, we have to offer our clients a phenomenal service. What should we be providing our clients with? If we’re considering a concierge, what does the service include? On this episode, Marissa Boyle and Alison Alston of Lodestone at Costello Real Estate and Investments share why they’ve hired a concierge for their team. Takeaways + Tactics Offer clients more value by providing a service most teams don’t have: a concierge. A concierge should go above and beyond - from picking up laundry to registering a client’s children at school in the new neighborhood. Put the clients’ experience at the forefront. Concierge services are expensive but will take our businesses into the future.   A concierge service is a high expense, but a worthwhile one. By offering our clients an exceptional service like a concierge, we elevate our businesses and ensure we bring in referrals for years to come. Customer experience is vital for success, so let’s provide the best offerings we can.