Team Building Podcast

Inside sales agents can take the heavy lifting from the hands of agents, but only if they receive proper training. Should an ISA be licensed? Is hiring an untrained ISA ever a good idea? How can you keep turnover rates low? In this episode, Robyn Hayes shares how training an ISA can bring business and build relationships with past clients. Takeaways + Tactics Most ISA’s (inside sales agents) aren’t given the proper training, and their lack of experience shows in the results. Ideally, an ISA should be unlicensed and paid well. Otherwise, they will chase the commission like agents do. ISA’s who are focusing on the lending aspect should prioritize building relationships and asking questions about how they can help. The best way to keep turnover rates low is to have a good work climate, with everyone working from the office and make investments in their training. ISA’s have to feel like you are constantly trying to help them and make their lives easier without micromanaging them. They have to love coming back t