Docs Outside The Box - Ordinary Doctors Doing Extraordinary Things
253 Should a doctor respond when a patient leaves a bad online review?
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:29:48
- More information
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Synopsis
SEND US A TEXT MESSAGE!!! Let Drs. Nii & Renee know what you think about the show!You can fight it as much as you like, but doctor reviews are important! Look at it this way, if you can rate & review the local cafe, why shouldn’t the person you’re about to operate on have the ability to leave reviews also?! I’ll save that debate for another day!For private practitioners, doctor reviews are normal. For the hospital-employed doctors, medical residents, and young attendings - doctor reviews play an important role in what bonuses you may get. Next time you look at your contract, there might be a provision where a portion of your salary will depend on how many positive reviews and satisfaction scores you get.Catch my drift now?Now that we have established the importance of patient satisfaction - how do you encourage your patients to leave positive reviews? This is where my next guest steps in.Avalon Hartman comes to talk about EmpathIQ - software that makes it easy for your patients to leave a positive r