Instech London Podcast

Joe O'Connor, RDT: Claims, Customers and Composition Engines - Why Orchestration is the Key (307)

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Synopsis

Is your insurance technology up to speed? This week on the podcast, we have an insightful conversation with Joe O'Connor, Deputy CEO of RDT. RDT is a well-known software and services provider for the motor insurance industry, with plans to expand into the specialty market. Joe discusses how technology provision has changed over the last decade, what RDT has learned from providing services to general insurers, what the specialty market can learn from achievements in the retail sector, the launch of its new workflow and orchestration platform (ACE), and RDT’s future plans. Learn how RDT has identified a market need, worked with existing customers to build technology to meet those needs, and why they have great hopes for ACE, now that they are ready to "come out to play." Key talking points include: RDT’s transition from traditional software to managed service and SaaS. Expanding scope beyond the traditional focus on motor and niche insurance sectors. The impact of claims inflation and degradation of claims hand