Instech London Podcast

In this episode, Matthew Grant sits down with Sarah Woolliscroft, Group Head of Operations & TPA and Wayne Calderbank, Group Data and Performance Director at Claims Consortium Group (CCG) for an exploration of the importance of technology in the claims industry and CCG's journey into the world of artificial intelligence. Synergy originated as a solution developed internally by CCG to enhance its claims management processes but has evolved since its launch into a platform that streamlines the claims handling process to support customer service and business performance. Key Talking Points Include: The role of technology in the claims industry The significance of passion and shared goals within an organisation How measurable goals and targets within a platform can add value The benefit of understanding the nuances of customer communication Where Synergy is focusing its AI efforts next If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn