Empowered Patient Podcast

Shailu Verma, CEO and Co-Founder of Mila Health is addressing missed appointments and no-shows for appointments to improve patient outcomes, drive staff efficiency, and reduce clinician stress. The Mila platform aims to automate time-consuming tasks, allowing staff to manage their schedules and patient flow better. This AI-powered assistant drives patient engagement by reminding about appointments, checking on medication adherence, and helping address social determinants of health that may be barriers to care. Shailu explains, "These are conditions where a patient has to manage many of these elements that I just talked about. And because the conditions don’t have low equity, as we would call it, patients tend to have a relatively high no-show rate. If you look at chronic, which is almost 50% of the spend in healthcare, the no-show rates where patients aren’t able to keep up with their care plans is anywhere between 36% to 45% in some cases." "There are these external variables around a healthcare plan. I cal