Human Resources For Small Business

In this episode of Transform Your Workplace, Maria Ross unpacks insights from her book The Empathy Dilemma, all about how leaders can balance performance, people, and personal boundaries without sacrificing success. She debunks myths about empathy, explains its bottom-line impact, and shares practical ways to build a thriving, high-performing workplace. Tune in to learn how empathy can be your most powerful leadership tool.   TAKEAWAYS True empathy goes beyond kindness; it’s about understanding others’ perspectives and making better decisions. Empathy involves gathering information, while compassion turns that understanding into meaningful action. Employees with empathetic leaders are more innovative, engaged, and productive, driving better business outcomes. Effective leaders use empathy as a strategic strength, balancing performance with people’s needs. Jumping in with personal stories or solutions can derail connection whereas true empathy focuses on listening first. Instead of treating others as you want