Instech London Podcast

Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently. In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise. Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core f