Technovation With Peter High
How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:25:04
- More information
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Synopsis
958: How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI, data analytics, and digital transformation to enhance patient experiences and operational efficiency. With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs.