Nonprofit Leadership Podcast

Can AI Enhance Rather Than Replace Empathy?

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Synopsis

Sam Fankuchen In this compelling episode of the Nonprofit Leadership Podcast, host Rob Harter sits down with Sam Fankuchen, the CEO and founder of Golden, a volunteer and donor engagement platform revolutionizing the way nonprofits operate. Sam shares how a deeply personal brush with tragedy on 9/11 catalyzed his mission to make volunteering more accessible and meaningful for everyone. Drawing on his extensive experience and graduate research, Sam explains how Golden helps nonprofits turn one-time volunteers into lifelong donors through cutting-edge technology, automation, and ethical AI practices. This episode dives deep into the intersection of civic tech, volunteerism, and AI—raising the timely question: Can technology actually deepen empathy and human connection in the nonprofit space? Sam offers powerful insights into how technology can be used not to replace people, but to augment the good work nonprofits are already doing—especially in high-stakes situations like disaster relief. Whether you're a