Ai: Irl

You only need to look at the media or read a news report to see that the retail industry faced challenging times even pre-COVID. Now, however, we're reading stories about closures, bankruptcies, and entire industries teetering on the brink of disaster. But these challenging times bring plenty of opportunity as well. How can AI help you serve your customers better than ever? On this episode of CXNext, Oliver Banks joins me to talk about how retailers can think strategically about digital transformation to create the best possible customer experience.  What we discussed: Using technology to maximize the benefits of an in-store experience Why you need to fall in love with the problem Why the first step forward is actually a step back ...And what customers don't care about (and what they do!)   This discussion with Oliver Banks was taken from our show CXNext. If you want to hear more AI episodes like this one, check us out on Apple Podcasts here.