Diary Of A People Manager

An employee gets scheduled on a day they had requested off. They bring the issue up with their manager and the manager makes them find someone to cover the shift. The panel introduces a new leader, Emery Winward to the audience. Emery has over 15 years of leadership experience. He has worked in the restaurant industry and has a unique understanding of why scheduling is so important to our employees. Leadership Recommendation 1. Over-communicate scheduling expectations. Find out the employees ideal schedule and make a commitment to bring it to life. "I value your time and want to make sure your schedule is as close to perfect as I can make it, let's review our business needs and when you can work." 2. Get permission. If a change in scheduling needs to happen, get permission from the employee to first. "Hey! There are a couple of changes that need to be made to the schedule, can we sit down and see how we can accommodate these changes?" Employee Recommendation 1. Negative Emotions are meant