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Microsoft's Chief People Officer Reveals the Playbook on Scaling AI Without Losing Trust

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Synopsis

The real bottleneck to AI isn't the code; it's our own ego. We're so hooked on being the "expert" that we've forgotten how to be beginners again, and in a world changing this fast, that's a dangerous place to be. If we want to move forward, we must trade the safety of our legacy habits for the "productive discomfort" of constant unlearning. In this episode, Microsoft's Executive Vice President and Chief People Officer, Amy Coleman, joins us to talk about managing 220,000 employees through a growth mindset and explore the deep link between AI, culture, and leadership. Amy shares how to embrace adaptive leadership, which basically means leading even when you don't have all the answers. She explains why decreasing proximity is the secret to keeping trust alive during massive change by bringing employees closer to the "why" behind every decision. We get tactical as we uncover strategies for large-scale re-skilling, shifting from just tracking activity to rewarding real impact, and using talent redeployment to mak