Let Go & Lead With Maril Macdonald

Dr. LuAna Boykins, transformation officer of Triple-S, the Blue Cross Blue Shield of Puerto Rico, joins Maril to unpack what real change leadership looks like in healthcare operations. Drawing on her US Army background and years in service and pharma roles, LuAna approaches transformation with discipline, clarity and care for people.LuAna explains how standards create stability before creativity, how asking hard questions improves decisions and how steady communication keeps teams grounded through shifts. She also shares practical ways we protect high performers, prevent burnout and build trust while modernizing member and provider experiences.Key Takeaways:00:00 Introduction.05:25 In high-stakes work, basics come before creativity.10:10 Transformation improves the experience through better systems and processes.12:22 Address issues directly while separating facts from emotions.14:17 Meeting people where they are helps protect high performers.16:00 Leaders prevent burnout through early support and time off pl