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Episode 25-Moving Away from Blame and Towards Organizational Learning with Jason Hand of VictorOps

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Synopsis

Overview:   Jason Hand and I discuss the importance of moving away from a blame-oriented culture and towards a learning culture. Jason talks about the importance of understanding how cognitive biases influence decision-making and the need to understand this when conducting post mortems. Jason talks about balancing efficiency and thoroughness, and the importance of using blame-free post mortems as a means for learning. While Jason comes from a tech world, this talk has application to a variety of sectors, including high-risk industrial work. Jason Hand’s Biography: DevOps Evangelist at VictorOps, organizer of DevOpsDays - Rockies, author of the books O’Reilly’s “ChatOps: Managing Operations from Group Chat" as well as "ChatOps for Dummies”. Jason is a co-host of “Community Pulse” (a podcast on building community in tech), and organizer of a number of DevOps related events in the Denver/Boulder area. A frequent speaker at DevOps events around the country, Jason enjoys talking to audiences large and small on a v