At Your Service

In this episode (sponsored by Kingswaysoft) Shawn is joined by Sarah Jelinek from Arctic Information Technology. Sarah is @dyn365diva, she leads the Customer Service SIG for CRMUG, and she is a frequent speaker on all things related to customer service in Dynamics 365. Topics discussed in this episode: The importance of customer service Customer service best practices Lessons learned about knowledge management Sales literature Where did "Dynamics 365 Diva" come from? Questions for the Diva How do queues improve response time? Subject tree recommendations KB article authoring and approval best practices Why Sarah is active in the Dynamics community This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.