Ai: Irl

You only need to look at the media or read a news report to see that the retail industry is facing challenging times. There are big things about store closures, bankruptcy, etc.  But these challenging times bring plenty of opportunity, as well. Retailers must step up and focus on serving customers in an exquisite way. And with the rise of technology and things like AI, there is that opportunity to serve customers better than ever before.  On this episode of AI: IRL Oliver Banks joins me to talk about how retailers can think strategically about the digital transformation to create the best possible customer experience.