Ai: Irl

Ultimately a product is only as good as its usability. The UX/UI of artificial intelligence is vitally important. With so many directions to explore, what are the areas that actually lead to real end-user improvement? On this episode of AI: In Real Life we invited Kat Dykes to share how her team at Asurion is developing chatbots to create a seamless claims process conversation. Kat’s a Senior UX Designer with over a decade UX experience, contracting for Levi’s, Charles Schwab, Blue Bottle, EnChroma, and several others. On this episode, she gave us an inside peek into the world of UX design. Along the way, she also cracked upon AVA — Asurion Virtual Assistant.