Mind Revolution

For the last week or so, I’ve been reflecting on my first job at age 16. I got a job at Carl’s Jr. (a fast food restaurant) to carry customers’ trays from the counter to their tables. I also made sure the dining room was tidy and kept an eye on the stock levels of the ketchup packets and napkins.   I wanted to do the best job I possibly could.   Before long, I took care of the customers in the entire large dining room on my own — and got tips! Have you ever seen someone tip a fast-food restaurant worker? Well, it happened to me, and it happened often   I didn’t hover around the customers, but I kept an eye on things. I was looking for what I needed to do as well as what I could do. I was looking for ways to create a more enjoyable dining experience. People noticed, and they rewarded me with cash tips that lined my pockets.    I’ve carried that same servicial (Spanish for helpful) spirit into my work today. It’s just part of who I am. And that spirit helps me stay in rapport with my clients.    What’s rapport?