WIHI - A Podcast from the Institute for Healthcare Improvement

WIHI: SBAR: Structured Communication and Psychological Safety in Health Care

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Synopsis

Date: January 30, 2014 Featuring: Michael Leonard, MD, Safe & Reliable Healthcare LLC; Adjunct Professor of Medicine, Duke University School of Medicine Audrey Lyndon, PhD, RNC, CNS-BC, FAAN, Associate Professor, UCSF School of Nursing Jill Morgan, BSN, MBA, NE-BC,Nurse Manager, ICU, UnityPoint Health – St. Luke’s Hospital Ansley Stone, OB Quality Coordinator, Carolinas HealthCare System A few key concepts are ubiquitous in the world of health care improvement, and one of them is most definitely SBAR, an acronym for Situation-Background-Assessment-Recommendation. We have the Navy to thank and Kaiser Permanente’s Doug Bonacum and Suzanne Graham, along with Dr. Michael Leonard, for migrating this structured communication framework into the world of health care more than a decade ago. At its core, SBAR is a way for health professionals to effectively and succinctly convey critical information to one another to protect patient safety. Over time, SBAR has proven useful in a myriad of other ways as well