Being Indispensable

No one likes a difficult conversation (including me). Being able to engage in challenging conversations is a crucial Power Skill that I train assistants in. There are many people who avoid them altogether but the consequences of this can be enormous and it's definitely something that will get in the way of you being perceived as a Linchpin Assistant. If you're someone who cares about creating and maintaining healthy and happy relationships, both at work as well as in your personal life, you know that sometimes an uncomfortable conversation is necessary.   In a recent speaking engagement I asked assistants for the one Power Skill they struggle with the most....and engaging in difficult conversations was overwhelmingly nominated as a problem area. So in this episode I share: Three questions to ask yourself before a tough conversation Four behaviours that are most likely to escalate conflict One DO and One don’t to keep front of mind Two frameworks or scaffolds for structuring a difficult conversation One final