Recovery Unscripted

Guest: Shelley Matthews, admissions coordinator Welcome to a bonus episode of Recovery Unscripted, where we sit down with some of the people who make up Foundations Recovery Network and explore the different ways that they’re working to create lifetime relationships for long-term recovery. My guest today is Shelley Matthews who serves as one of Foundations’ admissions coordinators. Ultimately, all the work that every member of the marketing department does eventually leads to that one moment when someone picks up the phone and calls for help. That’s a daunting, vulnerable place to be, and the way that phone conversation unfolds can end up changing the caller’s entire life trajectory. So, how can the admissions coordinators charged with answering that call stay prepared to dive into the details of the often complex admissions process all while keeping the focus on the ultimate goal: caring for people? Shelley is kind enough to join us today to talk us through the realities of what it looks like to be a guide f