Offline

Philip is not actually as empathetic as he thinks. Or is he?!?!That's the starting point for this episode of Offline. The ending point is: Maybe it's the curse of knowledge; not empathy. We all have to deal with one or both of these issues as we cultivate deeper expertise. Maybe it's a question about the work it takes to package expertise to make it consumable by a non-expert audience! Either way, this episode is a good overview of the important questions that we experts face a bit further along our journey.