In Process Podcast

In this episode, Trusted Counsel’s Evelyn Ashley and John Monahon spoke to Steve Teel, President and CEO of ServiceCentral. ServiceCentral has gone through two acquisitions; the first in 2005, the second in 2017. As a result, their employee base has grown by 30% and the company has increased revenue by 50% (some of which is attributed to the joint venture opportunities their software enabled). Steve said, “we’re getting a lot of traction in the industry that I didn’t think we would’ve had, had we not done the deal.” About ServiceCentral The company was founded in 1991 and is a private company. The company provides web-based reverse logistics, service and repair management software solutions to companies to transform the after-sales service of product into a profit stream.     During the course of the podcast, CEOs, business owners, and C-level executives will learn: How ServiceCentral found the businesses it decided to acquire The proactive steps that ServiceCentral took to address cultural differences post-