Ccw Digital: A Customer Service Online Platform

ADP's innovation centers in Pasadena, CA and Chelsea, New York are a hive of prototyping, testing and experimentation. Margot Dear, senior director of customer experience for ADP's compliance solutions, tells CCW Digital about how the agile movement around design thinking caused a sweeping culture change in the organization. "All of a sudden you have VPs sitting side by side with designers and working together to whiteboard solutions." ADP provides cloud-based solutions to help employers manage payroll, HR and recruitment services.