Ask Drone U

As pilots what are some of the best ways to know a market and understand its pain points? Today's show is about all the efforts that pilots need to put in to understand an industry better so to allow them to provide better service to their customers and increase their overall effectiveness for their business. Today's question for the day is from Robert who would like to know some ways by which he can enhance his knowledge about an industry and stay better informed about the problems faced by the customer. We discuss if there is one single way to understand an industry or domain in the drone industry and if pilots can actually use one common methodology to identify customer pain points. While we do agree there is no secret sauce to do this, we address today's question by what it really means to understand customer pain points and how pilots can go about doing this. An integral component of understanding customer pain points involves actually having conversations with customer and we address how pilots can e