Smart Agency Masterclass With Jason Swenk: Podcast For Digital Marketing Agencies

Are you measuring your client retention rates? Do you trust your team will build good relationships with your clients? A lot of agency owners focus on making the sale but neglect customer service. Today’s guest will talk about why you may be losing clients and why it's important to have someone dedicated to client success. Khushbu Doshi is a customer service specialist with a passion for strategizing, making realistic actions plans, and following up on their implementation to get real results for agencies. She leads the customer service and sales division at E2M Solutions, a full-service white label partner that helps agencies scale their business. In this episode, we’ll discuss: What works when it comes to improving your retention rates. Effective agency-client communication. How you should structure your customer service. Closing the Gap Between Sales Promises And Customer Service Reality Agency owners commonly focus on signing the deal and ringing the bell when they finally get that client. As important